Call transfer
Routine for the AI, high-value calls for your team.
The agent handles simple requests and transfers the calls that need a human: emergencies, sensitive topics, complex cases. Your team picks up knowing what it's about.
- Custom transfer rules
- Reason logged for your team
- Call-back arranged if needed
Highlights
What you gain
The use cases teams switch on first.
Reads the situation
Emergency, frustration, complex request: the agent recognises situations that need a human.
The right person
Depending on the reason, the call goes to the right department or colleague.
Context kept
The reason for calling and the details collected are logged for your team.
By the numbers
The impact, in numbers
- Call screening, day and night
- 24/7
- Calls handled in parallel
- 10
- Of transfer rules set by you
- 100%
Features
Everything included, ready from day one
Every building block is ready to work from day one.
Custom rules
Define the reasons and situations that trigger a transfer.
Live transfer
The call is switched to the number of your choice, without hanging up.
Call-back if unavailable
If nobody is available, the agent takes the details and arranges a call-back.
Sensitive topics
Requests you don't want AI to handle are always passed on.
Based on your hours
Transfers during opening hours, messages taken outside them.
Summary for the team
Every transferred call is transcribed and summarised in your dashboard.
How it works
Up and running in minutes
A first agent is set up in minutes.
List transfer cases
Emergencies, sensitive requests, priority customers, callers asking for a person.
Set destinations
One number per department or request type.
Test the flow
Simulate an urgent call in the playground and check the transfer.
Live demo
Hear your future agent answer, live.
Curious to see our voice agent in action?
Book a slot with our team: we show you an agent set up for your business, and you call it live during the session.
No commitment. You leave with a rollout plan.
Lea
Sharkcall advisor
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- A demo built around your use case
- A live test call with the agent
- Answers on integration and pricing
Pick the slot that suits you in our calendar.
Works with
Go further with the platform
The building blocks teams most often pair with this one.
FAQ
Questions before going live
Does the agent replace my team?
No. It takes care of repetitive requests and simple calls; your team remains essential for complex or sensitive situations, which it transfers to them.
When does the agent transfer a call?
According to your rules: a sensitive, complex or urgent request, a priority customer, or simply a caller asking to speak to someone.
What if nobody is available?
The agent collects the contact details and reason, then arranges a call-back from your team.
The right call, to the right person.
Book a demo and test a transfer flow built on your own rules.