E-commerce and retail
Order peaks, absorbed by a single agent.
Order tracking, returns, product availability: the agent answers customers by phone and on your website through the voice widget, and creates a complete ticket when your team needs to step in.
- Order tracking
- Returns and complaints
- Voice widget on your store
The challenge
What is holding your growth back today
The same difficulties come up in almost every business in the sector.
Seasonal peaks
Sales, holidays, launches: call volume explodes when your team is already stretched.
Repetitive questions
"Where is my order?" takes up a large share of your customer service.
Poorly documented complaints
Without an order number or description, every complaint takes several exchanges.
Always on
Ready for your peaks, evenings and weekends
Three numbers that sum up what the agent brings to your line.
- Customer service, even during sales
- 24/7
- Customers served at once
- 10
- Languages for customers abroad
- 50+
Use cases
Hours handed back to your team, every week
Built for the calls your team handles every day, with scenarios tailored to your industry.
Order tracking
With Shopify, WooCommerce or Shopware connected, the agent gives order status updates.
Returns and exchanges
The agent explains the process and opens the return request.
Complaints
Every complaint becomes a complete ticket in Gorgias, Zendesk or your helpdesk.
Product questions
Dimensions, materials, availability: the agent answers from your catalogue.
Store voice widget
Visitors talk to the agent straight from your website.
Setup
Up and running in minutes
A first agent is set up in minutes.
Connect your store
Shopify, WooCommerce or Shopware, plus your helpdesk.
Add your policies
Shipping, returns, warranties and product FAQs.
Switch on the channels
Phone line and voice widget on your website.
Live demo
Hear your future agent answer, live.
Curious to see our voice agent in action?
Book a slot with our team: we show you an agent set up for your business, and you call it live during the session.
No commitment. You leave with a rollout plan.
Lea
Sharkcall advisor
Français · English · Deutsch
- A demo built around your use case
- A live test call with the agent
- Answers on integration and pricing
Pick the slot that suits you in our calendar.
Works with
The building blocks behind this flow
The parts of the platform your team will use most.
- Customer serviceCommon requests handled, complete cases passed on.
- Web voice widgetA button on your website to talk to the agent from the browser.
- IntegrationsCalendars, CRM, helpdesk, e-commerce, productivity: the agent books, updates and triggers the next step where your team already works.
- Knowledge baseYour procedures, prices and FAQs: the agent answers with precision.
FAQ
Frequently asked questions
Can the agent check an order's status?
Yes, when your Shopify, WooCommerce or Shopware store is connected, or through the API.
Can it create tickets in my helpdesk?
Yes. Requests land in Gorgias, Zendesk, Freshdesk, Intercom or Help Scout with the call summary.
Does the voice widget work on my store?
Yes. It's added with a few lines of code, whatever platform your website runs on.
Absorb every peak with a steady team.
Book a demo and test the agent on your order tracking questions.