Knowledge base
Your expertise, in every answer, on every call.
Import your procedures, prices, opening hours and FAQs: the agent relies on this content to answer. You stay in control of every answer.
- Document import
- Controlled answers
- Update at any time
Highlights
What you gain
The use cases teams switch on first.
Your documents as the source
Procedures, price lists, terms: the agent answers from what you give it.
Controlled answers
Outside its scope, the agent says so and offers a call-back or transfer rather than making things up.
Always up to date
A price changes? Update the document and the agent uses it on the next calls.
By the numbers
The impact, in numbers
- Consistent answers at any hour
- 24/7
- Languages answered from the same documents
- 50+
- Source of truth for phone and website
- 1
Features
Everything included, ready from day one
Every building block is ready to work from day one.
Structured import
Add your documents and organise them by topic for precise answers.
Business FAQs
Write the frequent questions and their exact answers.
Shared across channels
The same base powers your phone line and your website's voice widget.
Multilingual answers
A document in one language, an answer in the caller's language.
Guardrails
Define topics to avoid and requests to hand over to a human.
Instruction templates
Start from an industry template and add your own information.
How it works
Up and running in minutes
A first agent is set up in minutes.
Gather your content
Procedures, prices, opening hours, terms and conditions, FAQs.
Import it
Add the documents to your agent's knowledge base.
Test the answers
Ask your customers' questions in the playground and refine.
Live demo
Hear your future agent answer, live.
Curious to see our voice agent in action?
Book a slot with our team: we show you an agent set up for your business, and you call it live during the session.
No commitment. You leave with a rollout plan.
Lea
Sharkcall advisor
Français · English · Deutsch
- A demo built around your use case
- A live test call with the agent
- Answers on integration and pricing
Pick the slot that suits you in our calendar.
Works with
Go further with the platform
The building blocks teams most often pair with this one.
FAQ
Questions before going live
Can the agent make up an answer?
The agent answers from your knowledge base and instructions. When a question falls outside that scope, it says so and offers a call-back or a transfer.
What content can I add?
Procedures, price lists, opening hours, terms, FAQs: any document that helps your team answer customers.
Is the base shared with the web widget?
Yes. The phone line and the voice widget rely on the same content, for consistent answers.
Give your agent the right answers.
Book a demo and see the agent answer from your own documents.