Customer service
Your customers served instantly, your team relieved.
The agent answers frequent questions, gives updates on an order or a procedure and creates a complete file when a request needs your team. Every customer gets an answer in the very first exchange.
- Instant answers
- Complete tickets in your helpdesk
- Sensitive cases transferred
The challenge
What these calls are worth to your business
The same problems come up in almost every team.
Growing queues
At peak times, customers wait for minutes before hanging up in frustration.
The same questions every day
Hours, tracking, procedures: many calls need identical answers.
Incomplete requests
The order number or problem details are missing, and you have to call back.
Always on
What changes from day one
- Continuous phone support
- 24/7
- Customers helped simultaneously
- 10
- Languages for international customers
- 50+
What the agent does
What the agent handles for you
Built for the calls your team handles every day.
Answers to frequent questions
The agent relies on your knowledge base to answer instantly.
Complete cases
Order number, problem description, contact details: everything collected on the first call.
Ticket creation
Requests land in Zendesk, Freshdesk, Intercom or your helpdesk.
Controlled escalation
Unhappy customer or sensitive request: immediate transfer to your team.
Multilingual support
Every customer is helped in their own language.
Call reasons analysed
Spot recurring topics and improve your answers.
Setup
Up and running in minutes
A first agent is set up in minutes, by your own team.
Gather your answers
FAQs, procedures, return and warranty terms.
Connect your helpdesk
Zendesk, Freshdesk, Intercom, Gorgias or via webhooks.
Define escalation
Situations to transfer to your team immediately.
Live demo
Hear your future agent answer, live.
Curious to see our voice agent in action?
Book a slot with our team: we show you an agent set up for your business, and you call it live during the session.
No commitment. You leave with a rollout plan.
Lea
Sharkcall advisor
Français · English · Deutsch
- A demo built around your use case
- A live test call with the agent
- Answers on integration and pricing
Pick the slot that suits you in our calendar.
Works with
The building blocks behind this solution
The features this solution relies on most.
- Knowledge baseYour procedures, prices and FAQs: the agent answers with precision.
- Call transferThe agent hands over to your team when it matters.
- IntegrationsCalendars, CRM, helpdesk, e-commerce, productivity: the agent books, updates and triggers the next step where your team already works.
- E-commerce and retailOrder tracking, returns and product questions, even during seasonal peaks.
FAQ
Frequently asked questions
Can the agent create tickets in my helpdesk?
Yes. Requests can be sent to Zendesk, Freshdesk, Intercom, Gorgias, Help Scout, Front or Crisp, with the call summary.
How does the agent handle an unhappy customer?
It stays calm, collects the details and transfers the call to your team if the situation calls for it, according to your rules.
Can the agent access my customers' orders?
Through e-commerce integrations (Shopify, WooCommerce, Shopware) or the API, the agent can use your data to update customers.
A customer service that answers from the very first second.
Book a demo and test the agent on your most frequent customer questions.